Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you change your mind, you may return unused items in their original condition and packaging within 14 days of delivery for a store credit or refund of the item price. Return delivery for change-of-mind items is at the customer’s cost.

If an item arrives damaged, faulty, or not as described, contact us within 7 days of delivery and we’ll make it right — a replacement, repair or refund, at no cost to you. Please keep the item and packaging and, where possible, send a photo so we can resolve it quickly.

Some products are clearly labelled “(Assorted)” because our supplier ships a random mix of colours or designs. As these are sold and described as assorted, the specific colour or design received is not a valid reason for a change-of-mind return — though your consumer guarantees for faulty goods always still apply.

Email [email protected] with your order number and details, and we’ll guide you through the next steps.